Refunds and Withdrawals - The Stage Musical Theatre Academy

Refunds and Withdrawals

The Stage Refund and Withdrawal Policies

Page Summary

On this page you will find information regarding refunds and withdrawal policies for :

  • Quarter Term Classes & Semester Long Classes
  • Spring & Summer Weeklong Camps and Pro-D Camps

We try to be transparent in much of what we do at The Stage and our refund and withdrawal policy is no different. We aim to make our families aware that withdrawing from a class the day before it starts or even a week can sometimes make or break the enrolment numbers. We plan carefully and diligently for our programs and when a registration is received it is expected that that student is committed. We completely understand that circumstances change for families (particularly with Covid) which is why we have written a policy that allows for a window of time where your class can be fully refunded. Please appreciate that late withdrawals affect not only our class numbers and our staff’s time, but also the opportunity of another student who would like the spot. Please consider your level of commitment before registering for classes.


Quarter Term (September-November | November-January | January-March | March-May)

and

Semester Long (September-January | January-May)

Payment is due in full at time of registration

or

AutoPay registration will charge a monthly fee, the first one being within 48 hours of registration. We do not charge a separate fee for using a credit card other than what your credit card provider charges.

28+ calendar days prior to start of the class – 100% refund

27-20 calendar days prior to the start of the class – 75% refund

Less than 20 calendar days prior to the start of the class – No refund issued and the following policy will apply.

  • A minimum attendance of 4 classes is required prior to withdrawing from a class
  • A refund for classes remaining after the 4 attended classes will be issued upon withdrawal.
  • If you withdraw later in the program fees for classes unattended will be refunded (Example: A student withdraws after 11 classes, remaining classes will be refunded)

All withdrawal/refund requests must be made in writing (via email) within the time frames listed above before the refund will be submitted.

Example Situation

Tuition is $269 + 5% GST = $282.45

28 calendar days prior to start of the class 100% refund = $282.45

27-20 calendar days prior to the start of the class 75% refund = $211.84

Refund after attending 4 classes = $225.96

Why?

It can often take students a series of classes to settle in. Making the decision to leave a class after the first or second week means they haven’t been given adequate time to find their rhythm and groove in the class. The first couple weeks can be difficult for many students, particularly if this is their first social experience, but after 4 classes we usually see everyone more comfortable and having a wonderful time.

    • If you have found your way to this page because your child is having a hard time adjusting to their class please email our office. We are happy to provide additional support to students (and their parents) as they get comfortable in classes. Click here to email us your concerns.

This policy is of particular importance when taking online classes as it can take time to adjust to the online format.

We do not charge an administrative fee as other studios do. There are costs associated with handling your registration as well as your withdrawal and refund.


Week Long Day Camps (Spring Break & Summer Break)

and

Play in a Day – Pro-D Camps

Payment is due in full at time of registration

28 calendar days prior to start of the camp – 100% refund

27-20 calendar days prior to the start of the camp – 75% refund

Less than 20 days prior to the camp – No refund issued

During the camp – No refunds are issued for camp days that are missed

All withdrawal/refund requests must be made in writing (via email) within the time frames listed above before the refund will be submitted.

Example Situation

Tuition is $69 + 5% GST = $72.45

28+ calendar days prior to start of the class 100% refund = $72.45

27-20 calendar days prior to the start of the class 75% refund = $54.34

Why?

The amount of planning our spring and summer week long camps and our Pro-D camps require, and the nature of musical theatre camps, means we need a lot of lead time in order to properly plan for our students. If you opt out of the camp with less than 2 weeks notice we have already purchased and prepped your child’s materials for the week. Particularly when working with scripts and scenes, losing a student with less than two weeks notice also means we likely need to find another student to replace the missing characters in our scripts.

If you are only registering within the last 14 days it means that we have time to make sure your child’s materials are prepared so that they have the same great first day experience when they arrive as students that registered earlier.

We do not charge an administrative fee as other studios do. There are costs associated with handling your registration as well as your withdrawal and refund.